Website and Services
Terms and Conditions

NATALIA EDELMANN | LUXE CLUB RETREATS LTD

Effective date: 21 September 2026

1. About these Terms

These Terms and Conditions (Terms) govern access to the websites, booking pages, client portals and digital platforms operated by the applicable supplier identified below, and the purchase or use of the Services.

1.1 Sites and contracting supplier

These Terms apply to nataliaedelmann.com, luxeclubretreats.com, legacyleadercollective.vip, members.luxeclubretreats.com and any related domain, subdomain, landing page, booking page or client portal that links to these Terms (each a Site and together the Sites).

nataliaedelmann.com and personal-brand Services sold directly through it are operated and supplied by Natalia Edelmann, carrying on business as an Ontario sole proprietor, unless the relevant Order clearly identifies LUXE CLUB RETREATS LTD or another supplier.

luxeclubretreats.com, legacyleadercollective.vip, legacyleadercircle.com, members.luxeclubretreats.com and LUXE-branded retreats, events and experiences are operated and supplied by LUXE CLUB RETREATS LTD, unless the relevant Order clearly identifies another supplier.

Where one Site links to another brand, checkout or booking partner, the legal seller and merchant of record shown in the Order or payment page is the contracting supplier for that purchase.

In these Terms, Supplier means the contracting supplier for the relevant Site or Order. We, us and our refer to that Supplier. Natalia Edelmann, LUXE Club Retreats, Legacy Leader Collective and LCR Consultancy may be used as brands or trading styles, but a brand name does not override the legal seller identified before payment.

1.2 Services

Services means any retreat, event, experience, workshop, community space, coaching, consultancy, advisory engagement, assessment, debrief, digital resource, course, membership, subscription, concierge service or other offering supplied by the applicable Supplier.

1.3 Order of documents

A booking confirmation, proposal, statement of work, order form, event page or other document accepted by both parties is an Order. If an Order contains terms that conflict with these Terms, the Order prevails for that purchase. Mandatory law always prevails. Terms imposed by a customer do not apply unless we accept them expressly in writing.

1.4 Acceptance

By accessing a Site, creating an account, submitting an application or enquiry, placing an Order, clicking an acceptance box, paying any amount or using a Service, you agree to these Terms. If you purchase on behalf of an organisation, you confirm that you have authority to bind it.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a contract. A minor may attend only where a particular Service expressly permits it and a parent or legal guardian accepts the applicable terms and provides all required consents.

You must provide complete and accurate information and keep it current. You are responsible for safeguarding login details and for activity under your account. Tell us promptly if you suspect unauthorised access. Accounts are personal and may not be transferred or shared unless we agree in writing.

We may refuse an application or booking where lawful and reasonable, including where a Service is full, eligibility criteria are not met, required information is not provided, or participation may create a material safety, legal or operational risk.

3. Website use

We grant you a limited, revocable, non-exclusive and non-transferable right to use the Sites for personal or internal business purposes connected with evaluating or receiving our Services.

You must not:

use a Site unlawfully, fraudulently or in a way that infringes another person’s rights;

attempt to gain unauthorised access, introduce malicious code, disrupt security or overload a Site;

scrape, harvest, reproduce, republish, sell or commercially exploit Site content without written permission;

use automated systems to extract content or train an artificial intelligence model on our protected content, except to the extent such restriction is prohibited by law;

impersonate another person, misrepresent an affiliation, or submit false or misleading information; or

use the Sites or Services to solicit, harass or harm participants, team members, partners or suppliers.

We may suspend access where reasonably necessary to protect users, systems, rights or the integrity of an experience.

4. Information, enquiries and contract formation

Site content and discussions before booking are invitations to enquire, not binding offers. A contract is formed only when we issue written confirmation of acceptance or, if earlier, begin providing the Service at your request. An automated payment receipt alone does not necessarily constitute acceptance.

We may correct obvious errors in descriptions or prices before accepting an Order. If an error is discovered after acceptance, we will contact you and offer a lawful correction, an appropriate alternative or cancellation with a refund of amounts due.

You are responsible for checking that the Service, dates, location, inclusions, exclusions, accessibility and participation requirements meet your needs before booking.

5. Prices, taxes and payment

Prices, currencies, taxes, deposits, payment schedules and included items are stated in the relevant Order. Unless stated otherwise, personal travel, insurance, visas, medical costs, incidental expenses and optional activities are not included.

You authorise us and our payment providers to collect amounts when due. Payment processing is subject to the provider’s terms. You are responsible for bank, card and foreign exchange charges imposed by your provider.

If an instalment is late, we may give notice and a reasonable opportunity to pay. We may then suspend performance, withhold access or treat the booking as cancelled in accordance with the applicable cancellation terms and law. We will not impose a disproportionate penalty.

Where legally permitted, overdue business-to-business amounts may accrue interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998. This does not apply to consumer purchases.

6. Consumer cancellation rights

Nothing in these Terms removes rights that cannot lawfully be excluded. The position depends on what you purchase, how it is purchased and when it is supplied.

6.1 Services purchased at a distance

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, a consumer will usually have 14 days from contract formation to cancel a service purchased online or at a distance. If you ask us to begin during that period and then cancel, you may have to pay a proportionate amount for services supplied up to cancellation. If the Service is fully performed during the cancellation period after your express request and acknowledgement, the statutory cancellation right may be lost.

For purchases from Natalia Edelmann Sole Proprietorship, Ontario and applicable federal consumer law governs online contracting rights. Ontario consumers retain any cancellation, disclosure, delivery and remedy rights that apply to internet agreements. Nothing in these Terms replaces or restricts those mandatory rights.

6.2 Digital content

Where digital content is supplied immediately, we will seek any consent and acknowledgement required by law. Once supply begins following valid consent and acknowledgement, the statutory cancellation right may be lost. Your statutory remedies for faulty or misdescribed digital content remain unaffected.

6.3 Dated leisure, accommodation and related services

The statutory 14-day cancellation right may not apply to accommodation, catering, leisure activities, events or similar services arranged for a specific date or period. The cancellation terms disclosed before payment will then apply, subject to mandatory law.

6.4 How to exercise a statutory right

Send an unambiguous cancellation notice to the contact email in section 24 before the deadline. Include your name, Order details and a clear statement that you wish to cancel. We will acknowledge and process any refund due using the original payment method, subject to applicable law.

7. Customer cancellations, transfers and refunds

Booking-specific cancellation, transfer and substitution terms will be provided before payment in the relevant Order. Because supplier commitments and lead times vary materially between Services, these Terms do not create a universal refund timetable.

Unless an Order expressly permits it, bookings are personal and may not be resold or transferred. We may approve a substitute participant after eligibility, safety and administrative checks and payment of reasonable, evidenced costs.

A stated deposit or reservation fee may be non-refundable only to the extent clearly disclosed and lawful. Any retained amount must not operate as an unfair or disproportionate penalty. Where no booking-specific cancellation provision was disclosed, your statutory and general contractual rights apply.

Approved refunds are returned to the original payment method unless otherwise agreed. We are not responsible for exchange-rate movements or third-party banking fees.

If you believe a payment is incorrect, contact us first so we can investigate promptly. Nothing in these Terms prevents you from using a lawful card-provider remedy. Knowingly filing a false or misleading payment dispute may be treated as a breach and we may provide accurate transaction evidence to the relevant provider.

8. Changes or cancellation by us

We may make reasonable changes required by safety, availability, weather, supplier, venue, scheduling or quality considerations. Where a significant element changes, we will notify you as soon as reasonably practicable and provide the remedy required by the Order and applicable law.

If we cancel a Service, we will offer, as appropriate, a replacement, credit or refund of amounts legally due. We are not responsible for separate travel or other arrangements you make unless liability arises under mandatory law or the Order expressly says otherwise. You should book flexible travel and maintain suitable insurance.

If minimum participation is required, the Order will state this or we will tell you before booking. We will not cancel for low participation after any deadline stated in the Order, except where unavoidable and permitted by law.

9. Retreats, events and travel

9.1 Your responsibilities

You are responsible for passports, visas, entry rules, vaccinations, medical advice, insurance, transport to and from the stated meeting point, and compliance with local laws. Requirements can change and should be checked with official sources.

You must obtain travel insurance appropriate to the destination and activities, including medical treatment and repatriation, cancellation and curtailment, baggage and personal liability, unless the Order expressly states that cover is included. We may request evidence of cover.

9.2 Health, fitness and accessibility

You must disclose, through the appropriate confidential channel, any health condition, allergy, disability, pregnancy, medication, dietary requirement or other matter that may materially affect safe participation or require a reasonable adjustment. We will use health information only as explained in our Privacy Policy and as permitted by law.

Tell us about accessibility needs before booking where possible. We will consider reasonable adjustments but cannot guarantee that every venue, destination or third-party activity can accommodate every requirement.

You remain responsible for deciding whether to participate. Follow safety instructions and stop any activity if you feel unwell or unsafe. We may require medical clearance or decline participation in a particular activity where reasonably necessary for safety.

9.3 Inherent risks

Travel and activities may involve risks that cannot be eliminated, including transport disruption, uneven terrain, weather, water, physical exertion, food reactions, illness, accident, loss and the acts of other people. By choosing to participate, you accept ordinary and inherent risks that were properly disclosed or would be reasonably apparent. This does not exclude liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence.

9.4 Conduct

Participants must behave respectfully, protect confidentiality, comply with venue and safety rules, and avoid harassment, discrimination, intimidation, illegal activity, excessive disruption or conduct that endangers others. We may remove a participant where reasonably necessary for safety, wellbeing or the integrity of the experience. Where removal results from the participant’s serious breach, no refund is due except where required by law, and the participant is responsible for resulting costs.

9.5 Travel and concierge partners

We may introduce you to or facilitate access to independent travel agencies, concierge businesses, accommodation providers, transport operators and other travel suppliers. We use appropriately authorised, registered or licensed partners where seller-of-travel, travel agency or similar laws apply.

Where a travel or concierge partner is identified as the supplier, seller, agent or merchant of record, your booking contract is with that partner or the travel principal identified in its confirmation. The partner’s booking conditions, privacy notice, cancellation rules and financial protection arrangements apply to that booking. You should review them before paying.

The partner is responsible for making and administering the travel booking, taking or arranging payment, issuing confirmations and travel documents, and addressing fulfilment, amendments, cancellations, refunds, supplier failure and complaints relating to the travel services it sells. Claims concerning those services must be directed to the contracting partner or principal. We may receive a referral fee, commission or other commercial benefit, which we will disclose where required.

Unless an Order expressly states otherwise, LUXE CLUB RETREATS LTD does not act as the seller of record for a partner travel booking, does not take payment for it and does not assume the partner’s contractual obligations. This allocation does not exclude or limit our responsibility for our own negligence, fraudulent or misleading statements, breach of our separate obligations, or any liability that applicable law places on us regardless of how the arrangement is described.

9.6 Package travel and mandatory law

If we combine, sell or take responsibility for travel services in a way that constitutes a package or linked travel arrangement under applicable law, including the Package Travel and Linked Travel Arrangements Regulations 2018, the mandatory pre-contract information, organiser or retailer responsibilities, cancellation rights and any required insolvency protection will apply. The legal substance of the arrangement prevails over labels used by us or a partner, and any inconsistent provision in these Terms is displaced to that extent.

10. Coaching, consulting, assessments and educational content

Our coaching, consulting, assessments, debriefs and educational resources support reflection, strategy, wellbeing and decision-making. They are not medical or mental-health diagnosis or treatment, legal advice, regulated financial advice, investment advice, tax advice or crisis care.

You remain responsible for decisions, implementation and results. Seek an appropriately qualified professional for advice specific to your health, mental health, legal, tax, investment or financial circumstances. Do not delay or disregard professional care because of our content.

No outcome, revenue, health improvement, relationship result or other specific result is promised. Testimonials illustrate individual experiences and are not guarantees. Any projections, examples or forward-looking statements are illustrative and may not reflect your circumstances.

If you are in immediate danger or experiencing a medical or mental-health emergency, contact local emergency services or an appropriate crisis service.

11. Community, confidentiality and respectful participation

In private sessions, group spaces, retreats and events, participants may share sensitive personal or business information. You agree not to identify another participant, record them, disclose their information or repeat their contributions outside the relevant space without their express permission.

You may use general learning and your own reflections, provided you do not disclose another person’s identity, confidential information or intellectual property.

We will handle confidential information with reasonable care and disclose it only to personnel and suppliers who need it, with consent, or where disclosure is permitted or required by law. Confidentiality does not cover information that is public without breach, already lawfully known, independently developed, or lawfully obtained from another source.

Group confidentiality depends on every participant. We set expectations and may act on a breach, but we cannot guarantee another participant’s conduct. Do not share information in a group that you are not prepared to entrust to that group.

Nothing in this section prevents a person from seeking professional advice, reporting unlawful conduct, making a protected disclosure, safeguarding someone at risk, or complying with legal obligations.

12. Recordings, photography and testimonials

We will not use your identifiable image, voice, testimonial or case study for public marketing without an appropriate permission or other lawful basis. Event photography or recording arrangements will be disclosed where applicable, and reasonable measures will be offered for participants who do not wish to appear, subject to the practical nature of the event.

You must not record a private session, group call, event or participant without prior permission from us and every person whose confidential contribution or personal data may be captured.

Where a session recording is supplied for private use, it may not be shared, published, copied or used to train an artificial intelligence system. Access may be time-limited as stated in the Order.

13. Intellectual property

The Sites, Services and all related text, designs, recordings, workbooks, frameworks, methods, graphics, trade marks and materials are owned by us or our licensors and protected by intellectual property law. This includes materials associated with Natalia Edelmann, LUXE Club Retreats, The Reset Method and other identified offerings. References to third-party frameworks or marks do not transfer ownership to us.

On full payment, we grant you a limited, personal, revocable, non-exclusive, non-transferable licence to use supplied materials for your own private use or, for a business customer, the internal purpose stated in the Order. You may not copy, adapt, publish, teach, sublicense, resell, distribute, commercialise or create derivative programmes from them without written permission.

You retain ownership of materials you provide. You grant us a limited licence to use them only as reasonably necessary to deliver, administer and improve the contracted Service, comply with law and exercise our rights. Public marketing use requires separate permission.

Ideas, experience and know-how retained in unaided memory may be used, provided no confidential information, personal data or protected material is disclosed or reproduced.

14. Affiliate, referral and partner disclosures

We may recommend third-party products, venues, practitioners or services and may receive a referral fee, commission, benefit or reciprocal value. Where required, we will disclose the commercial relationship clearly. Recommendations reflect our assessment at the time but are not guarantees, and you should conduct your own due diligence.

Referral partners, hosts, speakers and collaborators are not authorised to make promises or vary these Terms on our behalf unless we confirm this in writing.

15. Privacy, direct marketing and cookies

The Privacy Policy for the relevant Site explains how the applicable Supplier collects, uses, shares, retains and protects personal information and how individuals may exercise their rights. Natalia Edelmann is the responsible organisation for personal information collected through nataliaedelmann.com, subject to applicable Canadian privacy law, including PIPEDA where it applies. LUXE CLUB RETREATS LTD is the controller for its Sites and Services, subject to applicable UK data protection law. Where information is shared between them, the Privacy Policy must explain the purpose, legal basis and respective responsibilities.

Our Cookie Policy and consent controls explain the technologies used on our Sites. Non-essential cookies and similar technologies will be used only where a valid legal basis and any required consent are in place. You can adjust available preferences through the Site controls.

Marketing messages are sent in accordance with the law applicable to the sending Supplier, including Canada’s anti-spam requirements and UK electronic communications rules where relevant. You may unsubscribe at any time using the link provided or by contacting us. Necessary service and transaction messages may still be sent.

16. Third-party websites and platforms

Sites and Services may link to or rely on third-party platforms, payment providers, travel and concierge partners, venues or content. We do not control third-party terms, privacy practices or availability. A link or introduction is not an endorsement or assumption of the provider’s liability unless expressly stated. Where a third party is identified as the contracting supplier, your use or purchase is governed by a separate contract with that provider, subject always to section 9 and mandatory law.

17. Availability and force majeure

We aim to provide the Sites and Services with reasonable care and skill but do not promise uninterrupted or error-free access. We may maintain, update or secure systems and may withdraw obsolete content.

Neither party is liable for delay or failure caused by an event beyond its reasonable control, such as natural disaster, severe weather, epidemic, government action, border restriction, war, civil disorder, industrial dispute, transport failure, venue closure, utility failure or major technology outage, provided the affected party takes reasonable steps to reduce the impact.

This section does not remove payment or refund rights arising under mandatory consumer or package travel law. If an event continues, the parties will follow the change, cancellation and refund provisions in the Order and applicable law.

18. Liability

18.1 Rights that are never excluded

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot be excluded, or any other liability that law does not permit us to exclude or limit.

18.2 Consumers

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable, for business loss, or for loss caused by inaccurate information you provide, your failure to follow reasonable instructions, or a third party outside our legal responsibility. Nothing in this section affects your statutory rights.

18.3 Business customers

If you purchase wholly or mainly for business purposes, neither party is liable for indirect or consequential loss, loss of profit, revenue, savings, opportunity, goodwill or data, except where such exclusion is prohibited by law. Subject to section 18.1, our total aggregate liability arising from an Order is limited to 100 per cent of the fees paid or payable under that Order in the 12 months before the event giving rise to the claim. The limitation does not apply to your obligation to pay fees or to misuse of intellectual property or confidential information.

18.4 Personal belongings

You are responsible for personal belongings unless loss or damage is caused by our negligence or another basis for liability that cannot lawfully be excluded. Use venue safes and appropriate insurance where available.

19. Suspension and termination

Either party may terminate an ongoing Service where the other commits a material breach and, if the breach can be remedied, fails to remedy it within a reasonable period after written notice. We may suspend or terminate immediately for serious safety, confidentiality, harassment, fraud, illegality, non-payment after notice, or intellectual property breaches.

Termination does not affect accrued rights. Provisions intended to continue, including confidentiality, intellectual property, payment, liability and dispute provisions, survive. Any refund or outstanding payment is determined by the Order, work performed, committed costs and applicable law.

20. Complaints

Please raise a concern promptly using the contact details in section 24 and include the relevant booking information and the outcome sought. We will acknowledge the complaint and aim to respond substantively within a reasonable period. For an issue arising during an event or retreat, tell the host or supplier promptly so there is a fair opportunity to resolve it at the time.

If a consumer dispute remains unresolved, the parties may agree to mediation or another suitable alternative dispute resolution process. We do not require a consumer to submit to binding arbitration unless a valid agreement is made after the dispute arises and the law permits it.

21. Governing law and courts

If the contracting Supplier is Natalia Edelmann Sole Proprietorship, these Terms, the Order and any non-contractual dispute are governed by the laws of Ontario and the federal laws of Canada applicable there. Subject to mandatory consumer rights, the courts of Ontario have jurisdiction.

If the contracting Supplier is LUXE CLUB RETREATS LTD, these Terms, the Order and any non-contractual dispute are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. In either case, a consumer retains mandatory protections and any right to bring proceedings in the place where the consumer lives that cannot lawfully be excluded. Use of a Site alone is governed by the law applicable to that Site’s operator, subject to mandatory law.

22. Changes to these Terms

We may update these Terms to reflect changes in law, regulation, Services, technology or business operations. The effective date will be shown at the top. Changes apply prospectively. The terms accepted when an Order was made continue to govern that Order unless a lawful change is required, the change benefits you, or both parties agree otherwise.

23. General

No waiver. A delay or failure to enforce a right is not a waiver of it.

Severability. If a provision is unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions continue.

Assignment. You may not transfer an Order without our written consent. We may transfer our rights and obligations as part of a genuine business reorganisation or sale, provided this does not reduce a consumer’s rights. We will notify you where required.

Third-party rights. Unless an Order expressly states otherwise, no person other than the parties has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

Entire agreement. These Terms, the Order and documents expressly incorporated into them form the agreement relating to the relevant Service. This does not limit liability for fraud and does not exclude statements that law treats as binding.

Electronic communications. Notices and contractual communications may be sent electronically to the contact details provided. You are responsible for keeping them current.

24. Contact information

Please use the email address associated with the relevant Site or Order. For cancellation notices, include ‘Cancellation Notice’ in the subject line. The full Ontario business or service address and public business telephone number should be added to nataliaedelmann.com and its checkout before accepting online orders.